Shipping policy
Shipping Policy
Thank you for shopping with Yasumoti!
Order Processing
Every Yasumoti product is made especially for you after you place your order. Because of this, production usually takes 2–5 business days before your order ships.
Please note that production times may be slightly longer during holidays or periods of high demand.
Shipping
We currently ship within the United States.
Estimated delivery times after production are:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–2 business days (where available)
Delivery estimates are not guaranteed and may vary due to weather, carrier delays, or other unforeseen circumstances.
Free Shipping
We may from time to time offer free standard shipping on qualifying U.S. orders over $70.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with tracking information.
Incorrect Shipping Address
Please double-check your shipping address before placing your order. If an incorrect or incomplete address is provided, additional shipping charges may apply if a package needs to be reshipped.
Damaged, Defective, or Lost Orders
If your order arrives damaged, defective, incorrect, or appears to be lost in transit, please contact us within 30 days of delivery. Include your order number and photos (if applicable), and we'll work to resolve the issue as quickly as possible.
Questions?
If you have any questions about shipping, please contact us at yasumoti@yasumoti.com