Refund policy

Return & Refund Policy

Returns

Because every Yasumoti product is made especially for you after you place your order, we do not accept returns or exchanges for:

Ordering the wrong size
Changing your mind
Ordering the wrong color
Buyer's remorse

Please review product descriptions and sizing information carefully before ordering.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of receiving your order.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

We'll gladly send a replacement or issue a refund if the problem was our error.

Lost Packages

If your package appears to be lost in transit, contact us and we'll work with the shipping carrier to resolve the issue.

Refunds

If your refund is approved, it will be issued to your original payment method.

Please allow several business days for your bank or credit card company to process the refund.

Cancellations

Orders begin production quickly after they're placed.

If you need to cancel an order, contact us immediately. While we'll do our best to help, we cannot guarantee cancellations once production has started.

Contact Us

Questions about your order?